Single Customer Profile
Every message sent, every mail opened, every link clicked, every conversation held and every journey entered — on one contact card, in date order.
- Unified timeline
- Tags and segments
- Per-channel consent status
- Sources
- Messages · events · chat · journeys · consent ledger
- Ordering
- By date, regardless of type
The answer is on five different screens
When a customer calls, you want to know what you sent them, whether they opened it and what they asked before. In most systems that data exists — but it sits in five places and nobody visits all five.
Unified timeline
Sends, opens, clicks, complaints, conversations — in one list.
Consent status
Which channel has consent, from what source, obtained when.
Journey state
Which journey, which step, and why they left it.
Summary figures
How many messages went out, how many were opened, at what rate.
- Sources
- Messages · events · chat · journeys · consent ledger
- Ordering
- By date, regardless of type
- Privacy
- The plain address is stored only on the contact record
Can I match it to the customer id in my own system?
Yes. The external_id field binds it to your records, and you can use the same id when sending events.
Automation Journeys
A journey follows behaviour, not a calendar: the next step is chosen by what the customer actually did.
ExploreLive Chat
Conversations from your site and your app land in the same inbox; whoever answers continues from there.
ExploreEmail Marketing
Everything from password resets to newsletters leaves from one place; we hold the DKIM key and the delivery report is on your screen.
ExploreSingle Customer Profile switches on today
Opening an account takes minutes. Add the module, set its limit, start using it.